Welcome to Edgar Adventures (registered in Peru under official commercial tourism licenses). By booking any excursion, day tour, expedition, private boat charter, homestay, or package with us, you agree to comply with and be bound by the following Terms and Conditions. These policies adhere to Peruvian regulatory standards governed by MINCETUR (Ministry of Foreign Trade and Tourism), the General Tourism Law (Law N° 29408), and the Peruvian Consumer Protection and Defense Code (Law N° 29571 – INDECOPI).

1. Scope of Services & Booking Confirmation

1.1. Services Provided: Edgar Adventures operates direct excursions on Lake Titicaca (including Uros, Taquile, Amantaní, Suasi, Llachón, kayak routes, and private speedboats) as well as guided tours and land logistics across Puno, Cusco, Arequipa, and southern Peru.

1.2. Booking Confirmation: A booking is considered confirmed only once written confirmation is issued by our operations team and the required deposit or full payment has been received and verified.

1.3. Accurate Passenger Information: Travelers must provide complete and accurate details as shown on their valid passport (or Peruvian DNI / Carnet de Extranjería), including full legal name, nationality, passport number, date of birth, and any relevant dietary or medical conditions.

2. Payment Terms & Currencies

2.1. Accepted Currencies: All rates are quoted in United States Dollars (USD) or Peruvian Soles (PEN) as specified in your invoice or booking summary.

2.2. Deposits: Multi-day packages, private boat charters, and high-season itineraries require an advance deposit (typically 30% to 50% depending on the specific package and third-party commitments) to secure logistics.

2.3. Balance Payments: The remaining balance must be cleared prior to tour departure according to the timeline established in your booking voucher, or paid in cash/card at our Puno main office before starting the tour.

2.4. Transaction Fees: Any international wire transfer fees, payment gateway commissions, or credit card surcharges are the responsibility of the client unless explicitly stated otherwise.

3. Cancellation, Rescheduling & Refund Policy

In accordance with industry standards and Peruvian commercial regulations:

3.1. Standard Day Tours on Lake Titicaca (Speedboat / Kayak / Uros & Taquile):

More than 48 hours before departure: Full refund minus applicable administrative and banking transaction fees.
Between 48 and 24 hours before departure: 50% cancellation fee.
Less than 24 hours or No-Show: 100% cancellation fee (non-refundable).

3.2. Multi-Day Packages, Island Homestays & Third-Party Services:

Custom expeditions, train tickets (PeruRail / Inca Rail), flight bookings, or community homestays in Amantaní and Taquile are subject to specific non-refundable vendor policies once issued.

3.3. Rescheduling Requests: Date changes are subject to space and boat availability. Requests must be submitted in writing. Additional operational or fare difference charges may apply if submitted within 48 hours of service.

4. High-Altitude, Health, and Physical Fitness

4.1. Altitude Considerations: Puno and Lake Titicaca sit at approximately 3,812 meters (12,500 feet) above sea level. Certain walking segments, trekking routes, and island trails (e.g., the climb on Taquile or Amantaní) require moderate physical effort.

4.2. Medical Preconditions: Travelers are responsible for consulting a physician regarding high-altitude travel and ensuring they are physically fit for the chosen tour. Any preexisting heart, respiratory, or mobility conditions must be disclosed in advance.

4.3. Mandatory Travel Insurance: Edgar Adventures strongly advises all international travelers to purchase comprehensive travel insurance covering high-altitude trekking, medical evacuation, trip cancellation, and luggage loss prior to arriving in Peru.

5. Passenger Responsibilities & Local Regulations

5.1. Documentation: Travelers are solely responsible for carrying valid passports with required entry visas and stamps. Peruvian lake border crossings (such as routes connecting to Copacabana and La Paz, Bolivia) require compliance with immigration protocols.

5.2. Luggage & Personal Belongings: While our staff takes every reasonable precaution to safeguard luggage on board our boats and private transport, Edgar Adventures is not liable for the loss, theft, or damage of personal items, electronic equipment, or jewelry.

5.3. Community & Environmental Respect: When visiting traditional communities in Uros, Taquile, and Amantaní, travelers must respect local customs, dress modestly, request permission before photographing community members, and adhere to our environmental zero-waste guidelines on the lake.

5.4. Protection of Minors (ESNNA Compliance): In strict accordance with Peruvian Law N° 29408, Edgar Adventures enforces a zero-tolerance policy against the Commercial Sexual Exploitation of Children and Adolescents (ESNNA). Any unlawful behavior will result in immediate termination of services and formal reporting to the Peruvian National Police (PNP).

6. Force Majeure & Itinerary Modifications

6.1. Unforeseen Events: Edgar Adventures is not liable for delays, missed connections, cancellations, or itinerary modifications resulting from acts of God, extreme weather conditions (such as severe storms, high waves, or gale-force winds on Lake Titicaca regulated by the Peruvian Navy / Capitanía de Puerto), civil unrest, road strikes, political protests, landslides, or government orders.

6.2. Safety First Policy: The boat captain and licensed tour guide reserve the absolute authority to adjust routes, depart earlier/later, or cancel navigation if lake or weather conditions compromise the physical safety of passengers and crew.

6.3. Alternative Solutions: In events of force majeure, Edgar Adventures will make every reasonable operational effort to offer safe alternative arrangements or reschedule services where feasible.

7. Complaints, Claims & Governing Law

7.1. In-Tour Communication: If any issue arises during your tour, you must report it immediately to your assigned guide or our 24/7 operations desk in Puno so we can take prompt corrective action.

7.2. Virtual Complaints Book (Libro de Reclamaciones): In compliance with INDECOPI regulations under Law N° 29571, an official Virtual Complaints Book is accessible on our website for formal complaints and claims.

7.3. Jurisdiction: These Terms and Conditions are governed by the laws of the Republic of Peru. Any dispute that cannot be resolved amicably shall fall under the legal jurisdiction of the competent courts of the City of Puno, Peru.